Urgent Complaint – Missing Withdrawal Despite False UTR Provided

[Hyvmiqvgnyb]

I am filing an urgent complaint regarding a withdrawal that remains unresolved:

Order ID: F-1840955986594521104

Date of supposed payment: 20 Aug 2025

Amount: 32000

 

Support repeatedly states the merchant confirmed payment was successful, but I have not received any funds. A UTR was later provided, but my bank officially confirmed that no such transaction exists.

 

This proves the payment was never made. I demand either:

A valid UTR with proof of transfer, or

An immediate refund.

 

If this issue is not resolved within 48 hours, I will escalate with my bank, the RBI Ombudsman, and cybercrime authorities, providing all supporting evidence including the invalid UTR and your repeated confirmations.

 

Attached Evidence:

Screenshot of UTR provided by support.

Bank’s confirmation that no such transaction exists. Password : 0713

Chat logs with BC.Game support.

 

I request your urgent attention to resolve this matter.

 

Sincerely,

User id : 18557322

[Anthadevudidaya]

Yes. He is right.

The third party or bc.game doing fraud in the name of withdrawal process. 

They share fake payment proof and live chat also not responding. My withdrawal also same problem. They provide fake payment proof instead process withdrawal.

My order id F-1842968356712478985

My ticket ID:- 9158919